Thank you for your interest in chatting with one of our live Member Service Representatives. We are constantly seeking new ways to connect, so we’re glad you want to chat!
If you’ve used chat before, this should seem pretty simple to you. If not, you wont have difficulty figuring it out. Here are a few FAQ’s anyways:
Q: Can I pay for membership via chat?A: Unfortunately, you cannot. As a protective measure for both you and us, it is best if you call (1-800-234-6622) or sign in to your account to take care of that business.
Q: The chat button is red and says offline. When are you available via chat?A: Right now we are in a testing phase with this function, so our hours are limited to when we typically see the most volume: 10 AM – 4 PM EST. Depending on chat volume and demand, this may change in the near future.
Q: Is there another way I can get in touch with MOAA?A: Of course! You can email us at firstname.lastname@example.org or call us at 1-800-234-MOAA(6622).
Q: I’d like to report an issue with the chat function.A: Please submit any issues you’ve experienced with our chat functionality to email@example.com. We accept any feedback as well, positive or negative!
Q: Can you provide me any information about my insurance policy?A: Unfortunately, we cannot. This chat function is limited to just our membership information. You should be able to get more information on your insurance policy through www.moaainsurance.com.