About Us
Live Chat
Thank you for your interest in chatting with one of MOAA's live Member Service Representatives. We are constantly seeking new ways to connect, so we’re glad you want to chat!
If you’ve used chat before, this should seem pretty simple to you. If not, you won't have difficulty figuring it out. Here are a few FAQs anyways:
Q: The chat button is red and says "Support" and no chat is initiated. When are you available via chat?
A: Our hours are limited to when we typically receive the highest volume of inquiries: 9 AM – 5 PM Eastern Time. During off hours you can submit a message using the “Support” button which will be responded to within 24 hours.
Q: Is there another way I can get in touch with someone about this Caregiver site?
A: Of course! You can email us at caregiverfeedback@moaa.org.
Q: I’d like to report an issue with the chat function.
A: Please submit any issues you’ve experienced with our chat functionality to msc@moaa.org. We accept any other feedback as well, positive or negative!