Note to Members: MOAA System Upgrade

Note to Members: MOAA System Upgrade

By MOAA Staff


Visitors to may have limited access to some portions of the website as MOAA transitions to a new customer database over the next several weeks.


These changes are slated to begin on or around April 1. During the transition, members will not be able to log into their membership accounts online. To make a change to your account during this time, or to renew or upgrade your membership, email MOAA’s Member Service Center (MSC) at or call (800) 234-MOAA (2622). These changes will go into effect following the completion of this transition. Please anticipate a brief delay before these are reflected on the website.


Other changes you may notice during the transition:

  • Some features which generally require a member login, such as access to the digital version of Military Officer magazine, will be open to all website visitors. Other features requiring member login, such as our webinar archive, will be offline during the transition.

  • MOAA member benefits which require member login will not be available online during the transition. However, members interested in these benefits can contact the MSC, provide confirmation of their membership status, and receive directions to access these benefits, if available during the transition window.

  • Some resources, such as our Chapter Locator feature, will not be available.


The changeover will make it easier for members to log into their online account, and will allow MOAA to provide enhanced customer service, meeting your needs faster and more efficiently.


Login Changes

Once the new system is in place, your “email of record” will replace your username when accessing your online account. Contact the MSC if you have multiple emails on file with MOAA to determine your email of record.


Your password will not change under the new system, and access to MOAA's Legislative Action Center will not be affected. Further instructions on using the new system will be available in the coming weeks.


Take Action With MOAA

MOAA is taking a stand in Washington on behalf of our active duty servicemembers and veterans. These issues may impact those you know or who are under your command.

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